Practice Manager - Gambling

Employment Type:
FP - Full-Time Ongoing  
Family Recovery & Gambling Help
Salary packing available
Closing Date:

About the Role
Commencing immediately and based in Lewisham this exciting new role will be responsible for leading a multidisciplinary team to provide community engagement, support, counselling, and treatment to people experiencing gambling harm and those affected by other people’s gambling across NSW from 1 July 2021, with a combination of placed based counselling and digital counselling services.

We are seeking a high calibre, highly experienced and qualified individual with expertise in the gambling and financial counselling fields, strong operational management/leadership capabilities and a commitment to delivering high-quality, evidence informed, person centred services that meet client and funding stakeholder needs. The services will be provided through a combination of place-based counselling and digital counselling, whichever is deemed most appropriate for the client(s).

A key priority for this role will be recruiting and building the team and supporting a culture that reflects the values of our organisation. You will also play a key role in establishing and maintaining positive relationships with partner organisations and internal and external stakeholders. You will also need to carry a small caseload of clients and will need to be able to visit different worksites in Fairfield, Lewisham, Liverpool and Sutherland.

As the Practice Manager you will support your team on an ongoing basis to:

  • Develop their competencies and skills in the specific software system provided to deliver the program. (in addition to the formal training which will be provided)
  • Adhere to Gamble Aware Program (GAP) practices and protocols and support GAP activities
  • Support research and evaluation efforts
  • Undertake and adhere to specifications for training and supervision
  • Maintain accreditation with relevant bodies

 What can we offer You?

We provide an environment where professional, committed and values driven people can thrive. For this program our offering is:

  • An organisation with a strong framework of clinical supervision, support and professional development
  •  Access to the (highly regarded) Peer and Group supervision frameworks provided by our partner organisations, University of Sydney and St Vincent’s Hospital Sydney Ltd.
  • As the Practice Manager you will join a diverse leadership team within CatholicCare and exposure to a diverse range of partners and peers who are on the front line of supporting community needs

About You
To be a successful candidate for this role you will have:

  • The ability to undertake the duties of the role in accordance with CatholicCare’s Mission, Vision and Values and its Code of Ethics and Conduct
  • High level role relevant qualifications
  • Digital literacy and an aptitude for working online and supporting service delivery through digital platforms
  • A broad understanding of the Australian social and health service systems (Mental Health systems in particular) would be advantageous
  • A proactive and action driven professional attitude and approach with the ability to generate ideas, think innovatively, challenge the status quo and problem solve
  • Addiction/Gambling experience coordinating and implementing services, and supporting individuals and teams to deliver client outcomes
  • Strong digital literacy and experience in client information systems
  • Demonstrated ability to build and leverage relationships across multi-functional or multi-disciplinary teams in order to achieve agreed objective
  • High level communication, consultation and negotiation skills
  • Strong organisational and time management skills with the ability to multi-task and prioritise
  • Relevant program specific qualifications, expertise, and professional membership e.g. FDRP, APHRA, AASW, ACA or PACFA
  • Established network of industry and community stakeholders
  • Demonstrated understanding of child protection, domestic and family violence and other relevant legislation as required by service
  • Demonstrated capacity to implement a person-centred approach to service delivery
  • Ability to travel within Sydney
  • A valid Working with Children Check and the Right to Work in Australia
  • Formal change management qualifications are desirable but not essential
  • Formal supervision qualifications relevant to program e.g. Psychology Board of Australia approved Supervision are an advantage
  • Established network of government stakeholders well regarded

How to Apply
Click Apply Now to begin your online application! To be considered for this role, you will need to attach your resume and a cover letter addressing how your skills, knowledge and experience meet the requirements of the role.

Application for this position close on Monday 10 May 2021. Please submit your application as soon as possible as shortlisting for this position will commence immediately.

Need more Information?
Please review the Information Kit attached where you can access information on the program locations, employment conditions and benefits, our selection process and other frequently asked questions. If you cannot source the answer, please contact HR Business Partner on 0407 494 194 or

About Us
CatholicCare Sydney is the official social services agency of the Catholic Archdiocese of Sydney. We are a leading not-for-profit agency providing care and support to people across Australia in a wide range of social services: Children and families, relationships, ageing, disability, employment, mental health and youth programs.

CatholicCare requires the preferred applicant to undertake a National Criminal History Record Check prior to employment and may also require a Working with Children Check.

CatholicCare Sydney is committed to equal opportunity employment and encourages applications from Aboriginal and Torres Strait Islander people, people with a disability and people from culturally diverse backgrounds.